Customer Service and Support

Interact with your customers and support them every step of the way

Flexible Service Desk and Flowboard

We operate the help you provide your customers with the best possible service. We’ve created Applications for your customers to help you interact with them and gain valuable feedback. All information will be captured automatically and managed by our Service Desk tools and flexible Flowboard™, all in real time. This streamlines the issue management process meaning a better experience for your customers and an excellent overall customer service.

A direct line of communication with your customers provides valuable insights and feedback; everything you need to react and improve your service quickly.

Service & Support Features

What does the Support & Service module do for your customer service?

  • Speak to your customers directly using latest technology
  • Resolve problem reports quickly and efficiently
  • Simple integrated APP’s pass updates to and from fissara
  • Collate and aggrigate the same problems into one ticket
  • Build and Trigger your workflow actions automatically
  • View records and past interactions
  • Create forms and request feedback
  • Use the data to improve your customer service

Always Be Accessible

fissara lets you access your data from anywhere in the world, from any device

customer service airwave

“fissara have a very good understanding of Airwave’s business and processes and have delivered a system that gives quality data and detailed control over our resources, while at the same time giving us the ability to dynamically manage priorities. We have worked well with fissara to define the functionality we require and the next set of features.”

John Lewis, Airwave COO

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