fissara MANAGE improves the efficiency of your mobile engineering workforce by enhancing communication, simplifying job management and replacing paperwork with a single platform that can be accessed by everyone in your business.
Do away with manual job management
Move to paperless graphical workflows for every job, setting trigger points as you go. Keep customers updated with real-time reports and automated text messages.
Smarter journey planning that saves £s
Plan your journeys more efficiently in real-time. With proximity routing, calculated journey times and unique Proximity Scheduling™.
Stop endless paper trails
Instantly create job-specific forms, questionnaires, checklists and surveys that your mobile workforce can use to capture important data on the move, digitally.
Real-time navigation and route updates
Work smarter by planning and sending allocated jobs from your office to each staff member or team. Real-time navigation improves journey time and driver efficiency.
Intelligent job scheduling in seconds
Schedule new jobs using the simple drag-and-drop interface. Create automated jobs for recurring maintenance tasks and react to urgent jobs instantly.
Job-by-job stock control on the move
Build and manage detailed stock lists for each job and replenish stock when it’s needed. fissara enables you to manage your stock to ISO 55000 standard.
Features
Asset Management
Mobile Workers
Forms and Data Capture
HR Management
Management Reports
Route Optimisation
Project Management
Scheduling
Customer Service and Support
Stock Management
CRM Features
Waste Less
How will it help my business?
Fissara MANAGE will introduce new, more efficient processes into your business by improving the way you manage on-the-road people and assets. The software enables you to fully control all aspects of your teams, jobs and client requirements with ease and simplicity from one central digital dashboard that can be accessed by everyone in your business.
“fissara has provided us with an easy to use planning solution which saves both time and money. It has helped us to automate complex processes and gives everyone up to date information in their hands. The system has been well received across the team and is already delivering cost benefits and greater efficiencies in resource planning”
Rob Aylott, SPMC Operations Support Manager
Who Benefits?
Your Customers
- Faster response to urgent jobs
- Provide comprehensive and accurate job details
- Improved first-time fix rates
- Instant job updates by text or email
- Speedy access to job details and quotes
- Quicker and more accurate billing
- A clearer picture of job progress with real-time updates and job information
- Stock management to ISO 55000 standard
- Improved budget management and cost control
Your Business
- Improved workforce efficiency
- Run your business from anywhere
- Enhanced travel management and improved overview of all jobs
- Dynamic scheduling, enabling you to create and assign jobs in minutes
- Provide your engineers with instant job updates as they come in
- Eradicate paperwork with paperless graphical workflows for every job
- Reduce unnecessary manual effort and complex spreadsheet management
Your Engineers
- Create job-specific forms that your mobile workforce can use to capture important data
- Work ON and OFF line seamlessly
- Clear and complete job information and location details for every job
- Record customer information, capture pictures and signatures
- Plan your journeys more efficiently so that engineers have less travel
- Complete your work in real-time
- Record customer and job issues and feedback
How does it work?
1
Create a job instantly
Use fissara to create a predefined job and send it to your mobile worker while they’re on the move. Create bespoke data collection forms or pick lists for every job.
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| Save time | Reduce admin costs | Increase productivity |
2
Allocate the job in seconds
Allocate the job based on priority, worker skills or live location. Send supporting documents with every job to ensure your worker has all the information they need.
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| Reduce travel time | Reduce carbon footprint | Improve first-time fix rate |
3
Provide real-time traffic info
Provide your worker with the quickest route (including GPS coordinates for rural and off-road jobs), reducing time on road and avoiding traffic congestion.
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| Reduce travel time | Reduce carbon footprint | Increase productivity |
1
Create a job instantly
Use fissara to create a predefined job and send it to your mobile worker while they’re on the move. Create bespoke data collection forms or pick lists for every job.
|
|
|
| Save time | Reduce admin costs | Increase productivity |
2
Allocate the job in seconds
Allocate the job based on priority, worker skills or live location. Send process charts with every job to ensure your worker has all the information they need.
|
|
|
| Reduce travel time | Reduce carbon footprint | Improve first-time fix rate |
3
Provide real-time traffic info
Provide your worker with the quickest route (including GPS coordinates for rural and off-road jobs), reducing time on road and avoiding traffic congestion.
|
|
|
| Reduce travel time | Reduce carbon footprint | Increase productivity |
6
Review the job
Establish a high level of quality control by reviewing the job before notifying your customer. Set recurring or repeat maintenance tasks for a later date.
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| Improve customer service | Maintain quality control | Increase productivity |
5
Get job updates in real-time
Gain full visibility of work in progress and keep your customer updated as it happens. Create invoices for completed work the very moment a key milestone is hit.
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| Improve customer service | Improve cash flow | Increase productivity |
4
Track live job progress
View job progress as it happens. Communicate action points directly to your mobile worker and update your customer in real-time.
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| Improve customer service | Reduce admin costs | Increase productivity |
4
Track live job progress
View job progress as it happens. Communicate action points directly to your mobile worker and update your customer in real-time.
|
|
|
| Improve customer service | Reduce admin costs | Increase productivity |
5
Get job updates in real-time
Gain full visibility of work in progress and keep your customer updated as it happens. Create invoices for completed work the very moment a key milestone is hit.
|
|
|
| Improve customer service | Improve cash flow | Increase productivity |
6
Review the job
Establish a high level of quality control by reviewing the job before notifying your customer. Set recurring or repeat maintenance tasks for a later date.
|
|
|
| Improve customer service | Maintain quality control | Increase productivity |
7
Analyse worker performance
Analyse and improve the performance of your mobile worker using predefined performance indicators such as repair time or first-time fix rate.
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| Improve customer service | Reduce admin costs | Increase productivity |
8
Create an action list
Order replacements parts, create future or recurring maintenance jobs and set custom actions for review in future.
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| Improve customer service | Reduce admin costs | Increase revenue |
9
Complete the job
Store job details securely in fissara – categorised by site or job type – and refer back in the event of a customer query, for compliance or for general record keeping.
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| Meet compliance | Reduce admin costs | Increase productivity |
7
Analyse worker performance
Analyse and improve the performance of your mobile worker using predefined performance indicators such as repair time or first-time fix rate.
|
|
|
| Improve customer service | Reduce admin costs | Increase productivity |
8
Create an action list
Order replacements parts, create future or recurring maintenance jobs and set custom actions for review in future.
|
|
|
| Improve customer service | Reduce admin costs | Increase revenue |
9
Complete the job
Store job details securely in fissara – categorised by site or job type – and refer back in the event of a customer query, for compliance or for general record keeping.
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| Meet compliance | Reduce admin costs | Increase productivity |
Interested in fissara MANAGE?
Call our team on 0161 546 0336 or book a demo below.