Designed for property management companies and landlords, fissara MAINTAIN simplifies job creation, automates property maintenance tasks, improves communication between tenants and maintenance teams and removes the need for endless paper trails.
Case logging and resolution in minutes
Collect fully auditable snag reports from tenants the moment they’re submitted. Jobs can be allocated instantly based on priority, severity or location.
Move away from old-school communication
Communicate with tenants through fissara’s dedicated mobile app to keep them updated on job progress and other important maintenance info.
Get a clearer picture of costs
Collect and assess a job’s cost in real-time, ensuring more efficient job allocation, better overview of spend and improved budget management.
Schedule new and recurring jobs in seconds
Schedule new jobs using the simple drag-and-drop interface. Create automated jobs for recurring maintenance tasks and allocate them appropriately.
Show tenants that you care
Provide your residential and commercial tenants with a dedicated mobile app to report maintenance snags quickly and easily.
Get a clear view of your whole portfolio
As well as providing a dynamic view of your portfolio’s status, your staff can log and report job findings on the go, reducing paper trails and cutting costs.
Features
Asset Management
Mobile Workers
Forms and Data Capture
HR Management
Management Reports
Route Optimisation
Project Management
Scheduling
Customer Service and Support
Stock Management
CRM Features
How will it help my business?
Fissara Maintain connects all key stakeholders in the maintenance cycle and sits at the centre of the business operation. It removes the torture of reporting problems to a call centre, filling in lengthy forms on a website and handling unmanageable spreadsheets
“fissara has made a big difference to the way we record information and pass it back to our clients. It’s flexible enough to adapt to individual properties and it’s so fast and easy to use!”
Anna Midgley, Property Manager
- An end-to-end digital process tailored to fit business operations
- Greatly reduce paperwork replaced entirely with a fully auditable system
- Deliver improved service to your tenants via modern dynamic apps and technology
- Improve administration quality and reduce costs through highly efficient processes
Users
Property Agent
Using the Property Management Software
- Gives instant accurate problem reports
- Automates your maintenance program
- Frees up time on phone and email
- Consolidates reported problems
- Provides automatic updates to customers
- Gather fully auditable problem reports
- Provides the ultimate scheduling tools
- Enables better management of costs
Tenant
Using Fissara Maintain app
- Enables simple registration
- Offers simple problem reporting
- Keeps everyone notified of the status of issues raised
- Prevents lengthy calls to a call centre
- Avoids the need to fill in complicated forms online
- Is free as a download on Apple and Android
Landlord
Accessing reports and online portal
- Gives a dynamic view of portfolio status
- Helps better manage asset costs
- Enables other digital services to tenants
- Enables accurate management reporting
- Automates repair processes
- Is simple to use and view
- Frees up time when dealing with issues
How does it work?
1
Give tenants access to fissara
Use fissara to systemise your maintenance procedures from a mobile app your tenants can use to report faults and issues.
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| Improve customer service | Reduce admin costs | Increase productivity |
2
Triage each request
Assess a maintenance request the moment it is reported, notifying the appropriate maintenance team or person through fissara’s mobile app.
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| Save time | Reduce admin costs | Increase productivity |
3
Create a job instantly
Use fissara to create a predefined job and send it to your maintenance team in seconds. Create bespoke data collection forms or pick lists for every job.
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| Save time | Reduce admin costs | Increase productivity |
1
Give tenants access to fissara
Use fissara to systemise your maintenance procedures from a mobile app your tenants can use to report faults and issues.
|
|
|
| Improve customer service | Reduce admin costs | Increase productivity |
2
Triage each request
Assess a maintenance request the moment it is reported, notifying the appropriate maintenance team or person through fissara’s mobile app.
|
|
|
| Save time | Reduce admin costs | Increase productivity |
3
Create a job instantly
Use fissara to create a predefined job and send it to your maintenance team in seconds. Create bespoke data collection forms or pick lists for every job.
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| Save time | Reduce admin costs | Increase productivity |
6
Get job updates in real-time
Gain full visibility of work in progress and keep your customer updated as it happens. Create invoices for completed work when key milestones are hit.
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| Improve customer service | Improve cash flow | Increase productivity |
5
Keep your tenants updated
Monitor job progress in real-time, communicating updates directly to your tenants through the mobile app to reduce repeat requests and complaints.
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| Improve customer service | Reduce admin costs | Increase productivity |
4
Allocate the job in seconds
Allocate the job based on priority, worker skills or live location. Send the full job details in advance so that your maintenance team has the information they need before they arrive.
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| Reduce travel time | Reduce carbon footprint | Improve first-time fix rate |
4
Allocate the job in seconds
Allocate the job based on priority, worker skills or live location. Send the full job details in advance so that your maintenance team has the information they need before they arrive.
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| Reduce travel time | Reduce carbon footprint | Improve first-time fix rate |
5
Keep your tenants updated
Monitor job progress in real-time, communicating updates directly to your tenants through the mobile app to reduce repeat requests and complaints.
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| Improve customer service | Reduce admin costs | Increase productivity |
6
Get job updates in real-time
Gain full visibility of work in progress and keep your customer updated as it happens. Create invoices for completed work when key milestones are hit.
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| Improve customer service | Improve cash flow | Increase productivity |
7
Review the job
Establish a high level of quality control by reviewing the job before notifying your customer. Set recurring or repeat maintenance tasks for a later date.
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| Improve customer service | Maintain quality control | Increase productivity |
8
Analyse worker performance
Analyse and improve the performance of your maintenance teams using predefined performance indicators such as repair time or first-time fix rate.
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| Improve customer service | Reduce admin costs | Increase revenue |
9
Create an action list
Order replacements parts, create future or recurring maintenance jobs and set custom actions to complete in the future.
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| Increase revenue | Reduce admin costs | Improve customer service |
7
Review the job
Establish a high level of quality control by reviewing the job before notifying your customer. Set recurring or repeat maintenance tasks for a later date.
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| Improve customer service | Maintain quality control | Increase productivity |
8
Analyse worker performance
Analyse and improve the performance of your maintenance teams using predefined performance indicators such as repair time or first-time fix rate.
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| Improve customer service | Reduce admin costs | Increase revenue |
9
Create an action list
Order replacements parts, create future or recurring maintenance jobs and set custom actions to complete in the future.
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| Increase revenue | Reduce admin costs | Improve customer service |
10
Complete the job
Store job details securely in fissara – categorised by site or job type – and refer back in the event of a future query, for regulatory purposes or for general record keeping.
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| Meet compliance | Reduce admin costs | Increase productivity |
How to download and start using the Fissara Maintain app
Step 1 – Download the app
You can can install the fissara MAINTAIN app in a number of ways: either scan the QR code in your building or from the notice board, search iTunes Appstore or the Google Playstore for fissara MAINTAIN, or simply click on the download buttons on this page when browsing on your smartphone or tablet.
Step 2 – Register as a user
Once you have the app installed you will need to contact your Property Manager or Landlord and register to use Gophix with their system. You’ll be given a username and a link to follow to set a new password via email and a business name to connect with. Once you have this you can start the app and log in.
STEP 3 – Report your issue
Once you have the app installed you will need to contact your Property Manager or Landlord and register to use Gophix with their system. You’ll be given a username and a link to follow to set a new password via email and a business name to connect with. Once you have this you can start the app and log in.
Interested in Fissara Maintain?
Call our team on 0844 500 8824 or enquire today