If you want to take charge of this year, you must start by assessing your employee performance. How are they coping? What do they need? What do they expect from you? Are they equipped with the right tools for the challenges that lie ahead?

Deloitte’s advice for managing your post-COVID workforce revolves around three fundamental principles; respond, recover, and thrive.

It has been more than a year and UK businesses are still feeling the effects of COVID-19. In this ‘new normal’, technology is helping companies to regroup and skyrocket their efficiency.

So, we’ve assembled a list of five tools that can help your company level up, increase employee performance and improve customer service.

Website live chat

Automated chatbots allow you to automate responses and replies to the most common customer queries, simplifying the way you manage customer service enquiries. Website live chat can even help you log requests and support tickets.

Your employees can customise the right reply depending on the query or purpose. In essence, website live chat is the only way to handle customer support tasks quickly and flexibly by arming yourself with intelligent ‘virtual agents’ that can triage each query and automatically respond on your behalf, in real-time.

Using fissara, you can create a list of the top 5 things that your customers ask you and customise your responses in your third-party automated chat tool. Every time somebody asks a question via your website, the AI chatbot will automatically trigger a response so customers won’t have to call or email you.

Virtual call centre

A virtual phone system is a platform that handles your business calls through an internet connection. It lets users make and receive calls on a desktop app, mobile phone, or desk phone, generally in any location with an internet connection.

Virtual phone systems can reduce the cost of calls and boost staff efficiency. They also enable remote working quickly and efficiently.

A virtual call centre gets your team working remotely together more effectively. It’s a particularly useful tool when your network of remote workers is spread out over multiple time zones or locations.

Webinar sales

Webinar stands for ‘web seminar.’ And the post-COVID workforce is completely reliant on it to build a remote sales process if they want to avoid getting in front of the customer without losing precious business.

According to the latest State of Sales report from LinkedIn, virtual selling is here to stay.

Digital services and software such as Zoom, Google Hangouts, Microsoft Teams, GoToWebinar, and Skype offer excellent support for face-to-face sales meetings and team collaboration.

Here are some quick tips to remember if you want to improve your remote sales process:

  • Find out your customer’s new, post-COVID pain points. Incorporate them in your pitch.
  • Leaving a webinar is easier than an in-person meeting. Don’t just talk about your products. Humanise your sales calls and strive to offer something valuable even if people don’t end up buying from you.
  • Reduce communication barriers such as noise and distractions when speaking to prospective clients to have better command over your calls.

Field management

Managing field workers shouldn’t be exhausting in 2021. Even before the pandemic, businesses wasted a significant amount of their budget on fuel because they never used route optimisation software or intelligent job scheduling tools.

To take charge of your revenue in the post-COVID economy, you must look at ways to cut down waste that accompanies mobile worker travel.

fissara can help. It is a cloud solution that provides businesses with real-time employee location and navigation features. It allows you to streamline travel, avoid traffic jams, and communicate directly with your field workers to reduce time wasted on needless admin.

You can also audit individual vehicle profitability and keep track of live vehicle movements to keep your workforce cost down and improve your contribution to sustainability.

Document management

Countless businesses still choose to organise their documents using paperwork, filing cabinets and other outdated systems. But digitising documentation can allow you to focus your time and resources on other important growth areas.

Tools like Microsoft Excel, Dropbox, and G-Suite offer you the convenience of organised paperwork. But you still have to upload your documents manually and individually into each system.

Dedicated tools like fissara actually help you eliminate paperwork and automate up to 130 tasks per employee per month relating to invoicing, billing, and paperwork, reducing your back-office admin by around 50% and saving up to £10k per year on stationery and printing.

Moving towards a digital workforce with fissara

You can automate tasks like job scheduling, people management, stock control and information capture right away using software like fissara to manage your on-the-road staff.

With fissara, you can also create and assign jobs in minutes, go paperless, record customer and job issues and feedback, enhance travel management, optimise routes, and manage multiple projects from a single dedicated mobile and desktop app.

Aside from accelerating your invoicing tasks by 66%, you can also save up to 50% on vehicle maintenance cost using fissara.

The best part? fissara’s monthly plans start at merely £22, so any business can benefit from all the 70 rewarding features of the system. Get started here.

Download the full PDF guide to overcoming the challenges of COVID-19.