Scanlans and Fissara

What does fissara do for Scanlans?

fissara’s unique platform has provided an efficient tool for scheduling work, capturing data and management reporting for Scanlans. The company now benefits from a dynamic central view of all the properties they manage, and much-enhanced data accuracy and evidence of completed work. fissara has also reduced Scanlans’ 250-plus forms down to a handful of electronic processes, and increased the utilisation of mobile resources by better scheduling of time.

fissara has also ensured all assessments required by law and landlords are completed correctly and on time, for each specific contract. Not only does this give Scanlans a complete audit of all the work they carry out, it also frees document storage space for more productive uses.

Fissara allows Scanlans to:

  • Have a dynamic central view of all properties managed
  • Enhance data accuracy and evidence of completed work through reducing 250 plus forms down to a handful of electronic processes – annual penalties for missed reporting have consequently been eradicated
  • Give instant access to immediate company-wide process change
  • Deliver a non-repudiated audit of information, providing a historical and auditable log of all tasks completed on properties
  • Reduce cost of service provision as revisits are reduced
  • Increase the utilisation of mobile resources by better scheduling of time
  • Improve information accuracy as data capture is defined by a flexible process
  • Reduce abandoned jobs due to missing information or other issues
  • Enable the implementation and management of core and new processes quickly
  • Reinforce quality and regulatory compliance
  • Provide document storage with precise version control
  • Complete property, health & safety and monthly inspections without paper
  • Handle Management of break fix tasking via contractors on one system
  • Deliver the benefit of an innovative product roadmap and new apps such as Rectify
  • Improve customer experience with dynamic reporting and a more holistic view of the company’s portfolio

Who are Scanlans?

Established over 25 years ago, Scanlans is one of the largest and most experienced property management companies in the UK. The company provides services to over 260 separate sites and 10,000 leaseholders, with an annual works budget of £2m. Scanlans recognise that communication is a vital component in excellent customer service, so improving the quality and accuracy of information provided to their customers and clients represents a valuable business gain. Moving to a software-driven process for scheduling work, capturing data and management reporting also made Scanlans more efficient and productive.

“We could be considered an early adopter but to me bringing fissara into our business when we did was a very simple decision. We manage over 260 separate property sites in the North West of England and act for over 10,000 leaseholders. Implementing a technology that simply and efficiently eliminates paperwork, errors and costly delays has giving us a new holistic view of the properties we manage. We can automate our inspection cycles and provide dynamic management information not only for our own use but also more importantly for our clients.

The next step is to bring our subcontractors onto the system so we can provide a better more complete end-to-end service to our customers.

There are large parts of the system we’ve yet to explore, I think we’ve only just begun to scratch the surface of what fissara can really do for our business!”

Ian Magenis – Managing Partner