Complete real-time managementof your mobile workforce

Replace paperwork and cumbersome manual processes with fissara, the all-in-one workforce management suite that improves your organisational efficiency and profitability.

Asset Management

Manage your assets and components in real time with fissara operational management software.

Real-time asset management

Asset and component tracking is now a legal requirement for many businesses irrespective of the size of your company. With fissara’s operational asset management software your assets are tracked and monitored to ISO 55000 standard.

Our cloud-based software means your information can be accessed from anywhere in the world, and on any device. Identify the status and location of kit in an instant can save hours of phone calls and enquiries, giving you more time to dedicate to making a positive difference to your business. fissara handles the tedious admin work, so you don’t have to.

How can fissara’s asset management tracking features benefit your business?

  • Reduce costs
    Not only does fissara automate processes, but you can locate assets you maintain in just a few clicks.
  • Unique identity
    Every asset added to your fissara system has a unique identifier so you will never loose track of it again or the history of its life in your company.
  • Monitor in-depth
    Whether you own the equipment or just maintain it, fissara displays the whereabouts and the working status of all assets, you can even move assets from sites, to vehicles to suppliers automatically in the system as it happens in reality.
  • Asset Tracking
    Log, locate and monitor the lifecycle of assets as they move and pass through your business.
  • Score and rate
    fissara allows you and your engineers to rate suppliers, manufactures and equipment so you can build a picture of the quality of the assets you maintain.
  • Analyse trends
    Use the data fissara provides to analyse trends and make adjustments to increase productivity and weed out unreliable components.

Mobile Workers

Your mobile workers have everything they need at their fingertips

As workforces become increasingly mobile, ensuring your whole team is working efficiently and delivering the service you need to satisfy your customers’ contracts is vital. fissara’s mobile applications keep your mobile workers connected with access to everything they need to do a great job.

Features of fissara mobile

Our tightly integrated mobile applications provide turn-by-turn navigation, dynamic status of all jobs and activities, and all the forms and documentation needed to deliver an excellent service. Your mobile teams have the ability to capture and share any data whilst working away from your office at your customers sites. fissara provides a whole host of features and functions only usually found by operating a number of mobile applications across your business. All of our mobile applications are designed using a bright and fresh user interface that’s simple to navigate and even simpler to configure, by you, to match your business needs.

Our mobile apps can be used on either a smartphone or tablet, all using the latest device software and features.

Key features include…

  • Give your remote workers the best tools to collect accurate data
  • Compatible with the latest Android OS
  • Ultra-flexible schedule options, job, activities and tasks, all allowing data recording
  • Standalone forms data application compiled by you
  • Mobile workflow application built in
  • Full schedule details and job details
  • Comprehensive business logic functions keep your users on track
  • Satnav using device dependent mapping
  • Secure mobile application and communications
  • Work entirely seamlessly offline including digital ID and Lone Worker

Forms and Data Capture

Easily create data capture forms, distribute them and collect customer data.

fissara Form Builder lets you create an unlimited number of mobile forms. All the forms you’ll ever need.

Your published forms will securely capture information whilst your employees are away from the office via the fissara mobile app. The Form Builder is a core component of fissara and as such works seamlessly with every module on the platform.

Use Form Builder to capture any information from barcodes, images and drawings to meter readings and component tolerances. Use additional features to speed up the publishing of new forms and manage version control with a full audit trail of new forms and completed documents.

Main features of our data capture forms software include…

  • Enhanced workforce utilisation
  • Improved customer service
  • Better visibility of your remote workers
  • Group forms into categories
  • Add custom forms to any activity
  • Totally unlimited number of forms
  • Access the latest customer Information
  • Activity information collection
  • Structure data at source
  • Build and manage forms and versions via the web
  • Manage Capture data and authorise
  • Export data via Word, Excel, PDF, API or flat file

Stock Management

fissara comes complete with real-time material and equipment tracking

Easily build comprehensive parts lists that are called off against jobs and activities

Ordering and cataloguing materials is time- and labour-intensive. fissara helps you avoid the paperwork, while letting you know exactly what you have in stock, where it’s located and when it needs to be re-ordered. Our materials and equipment tracking module contains all the information you need to manage your stock to ISO 55000 standard.

Key features include…

  • Materials and jobs planning
  • Materials authorisations
  • Materials picking
  • Equipment check off
  • Materials re-order
  • Virtual Warehouse management

Management Reports

Dynamic dashboards and configurable management reports

fissara provides a full range of reporting tools and a large selection of highly dynamic dashboards

fissara’s management reports tool makes it easy to access information about your business either in configurable dashboards or as data downloads for analysis.

Improve the efficiency of your operation and respond to situations the moment they arise. fissara provides dynamic information dashboards, activity reports and MI reports, so you can analyse your productivity and efficiency with just a few clicks. Our reporting engine can be configured to produce the tailored reports to suit your needs.

Key features include…

  • Real-time dashboards to visualise current business activity
  • Detailed job and activity reports in a number of standard export formats
  • Detailed customer and site history with drill down to activities
  • Charts and reports on operational performance
  • Graphical outputs that can be used in your own documents

Route Optimization

Save time and money with fissara’s sophisticated route planning tools

Real-time proximity routing and navigation

Making sure your drivers are given the optimum route and are precisely guided to their next stop can save your business time and money. Use Smart Scheduling to ensure all journeys are accurately planned for the right engineer with the right skills. Our fissara mobile app provides turn-by-turn navigation, mapping, satellite views and can direct your team to any location on the grid.

fissara route planning software blends seamlessly with your workers mobile devices, with both Android and iOS compatibility.

fissara delivers a comprehensive routing and navigation tool for your business

  • Smart Scheduling
    Send the right employee to the right job, saving time and cutting down on fuel costs.
  • Journey planning
    Plan multiple routes and journeys for each staff member and send it to their devices from your office. Save fuel by instructing them to take the most efficient route between jobs on multiple sites.
  • Turn-by-turn
    Real time navigation means your workers will never miss a turning or get stuck in traffic. Ensure they arrive on time, every time.

Project Management

Everything you need to manage projects and ensure you meet delivery schedules

Projects and Programmes

fissara’s project management software allows you to manage your projects and programmes from any location with all information strored securely in the cloud. Assign and track completion on multiple projects and check progress from the same screen. fissara ensures that the right staff are assigned to the right job and that your business will never miss a deadline again.

Projects and Programmes Features

  • Manage multiple projects
    Assign staff members to appropriate projects and view schedules from one location.
  • Build gantt charts
    Visualise the progress of your projects by generating gantt charts with one click.
  • Schedule jobs and view progress
    Quickly assign jobs to staff members and check where they are up two from one screen.
  • Track task completion
    View the process of multiple tasks.
  • Manage payment milestones
    Automatically trigger payments at pre-set milestones.

Scheduling

Resolve complex mobile activity issues in real time with fissara’s unique dynamic features.

Select from simple to real-time proximity scheduling

Ensure your field engineers are working smarter. Arriving at the right time at the right place is the secret to delivering excellent customer service whilst keeping costs down. Our workforce management scheduling software organises the process, generating the most efficient employee schedules automatically and deploying them where needed.

Use drag-and-drop visual schedules, calculated travel times and visually mapped estimates to generate efficient daily, weekly, monthly or yearly schedules for your workforce. fissara’s unique Proximity Scheduling™ allows you to plan customer appointments or site jobs in real-time. Using Response Jobs™ ensures your business can react immediately to emergencies and monitor your configured service levels with an SLA dashboard.

Not only can you schedule your employees, teams and contractors based on skill level but you can apply automated maintenance schedules for the equipment you are responsible for.

fissara is a comprehensive and highly configurable job, task and scheduling workforce management software that adapts to your changing needs.

  • Visual Schedule
    Drag-and-drop capability allows you react to changes in an instant.
  • Create Specific Job Instructions
    Organise complex jobs with multiple activities at a location and specify what data you need collected.
  • Travel Time Calculations
    Optimise travel time and minimise mileage using fissara’s Migglio™ travel algorithms or online mapping.
  • Mapping
    View schedules as a map and accurately determine the time between jobs.
  • Emergency Jobs and SLAs
    Dispatch engineers to reactive jobs and monitor all SLA’s via a single dynamic dashboard.
  • Proximity Scheduling™
    Schedule work or fill engineers timetables easily and effectively based on skill and the number of engineers required, using software that can work in the background or interactively.
  • Resource Profiles
    Specify parameters and staff information, such as working hours, shifts, bank holidays, staff holidays and non-productive time, to make the processes more accurate.
  • Skill Profiling
    Identify and allocate the right engineers to jobs.
  • Meet Customer Service Level Targets
    Schedule jobs according to your customer’s required dates and fix times.

HR Management

With a distributed workforce, ensuring the smooth running of your workplace operations and creating consistent customer interactions is paramount

The human resource management tools to encourage success

Effective businesses have an optimised operational structure, and make the most of their resources. Providing a positive and consistent customer experience means keeping your employees up to date with training and skill development – and as an employer you also have a duty of care to ensure you hold the right information on all your employees, know what they are doing and where they are doing it.

What is managed by fissara Human Resource Centre?

  • Configure Jobs and Activities
    Make sure only the right people and teams are allocated to the right jobs.
  • Maintaining Employee Details
    Keep contact details, roles, skills and workflow access up to date.
  • Managing Skills Profiles
    Manage certifications and the skill levels in your business.
  • Managing Organisational Structure
    Define roles, responsibilities and who has access to the system at all levels.
  • All in One Place
    Store important information about your employees in one place. Add next of kin contact information, Vehicle details for servicing and MOT’s and Contract details for both permanent and contracted staff.

Customer Service and Support

Interact with your customers and support them every step of the way

Flexible Service Desk and Flowboard

We help you provide your customers with the best possible service. fissara applications help you interact more closely with your customers and gain valuable feedback. All information is captured automatically and managed by our Service Desk tools and flexible Flowboard™, all in real-time. This streamlines the issue management process, creating a better experience for your customers. Use this direct line of communication with your customers to gather the insights you need to react and improve your service quickly.

Service and Support Features

  • Speak to your customers directly using latest technology
  • Resolve problem reports quickly and efficiently
  • Simple integrated APP’s pass updates to and from fissara
  • Collate and aggregate the same problems into one ticket
  • Build and trigger your workflow actions automatically
  • View records and past interactions
  • Create forms and request feedback
  • Use the data to improve your customer service

Asset Management

Manage your assets and components in real time with fissara operational management software.

Real-time asset management

Asset and component tracking is now a legal requirement for many businesses irrespective of the size of your company. With fissara’s operational asset management software your assets are tracked and monitored to ISO 55000 standard.

Our cloud-based software means your information can be accessed from anywhere in the world, and on any device. Identify the status and location of kit in an instant can save hours of phone calls and enquiries, giving you more time to dedicate to making a positive difference to your business. fissara handles the tedious admin work, so you don’t have to.

How can fissara’s asset management tracking features benefit your business?

  • Reduce costs
    Not only does fissara automate processes, but you can locate assets you maintain in just a few clicks.
  • Unique identity
    Every asset added to your fissara system has a unique identifier so you will never loose track of it again or the history of its life in your company.
  • Monitor in-depth
    Whether you own the equipment or just maintain it, fissara displays the whereabouts and the working status of all assets, you can even move assets from sites, to vehicles to suppliers automatically in the system as it happens in reality.
  • Asset Tracking
    Log, locate and monitor the lifecycle of assets as they move and pass through your business.
  • Score and rate
    fissara allows you and your engineers to rate suppliers, manufactures and equipment so you can build a picture of the quality of the assets you maintain.
  • Analyse trends
    Use the data fissara provides to analyse trends and make adjustments to increase productivity and weed out unreliable components.

Mobile Workers

Your mobile workers have everything they need at their fingertips

As workforces become increasingly mobile, ensuring your whole team is working efficiently and delivering the service you need to satisfy your customers’ contracts is vital. fissara’s mobile applications keep your mobile workers connected with access to everything they need to do a great job.

Features of fissara mobile

Our tightly integrated mobile applications provide turn-by-turn navigation, dynamic status of all jobs and activities, and all the forms and documentation needed to deliver an excellent service. Your mobile teams have the ability to capture and share any data whilst working away from your office at your customers sites. fissara provides a whole host of features and functions only usually found by operating a number of mobile applications across your business. All of our mobile applications are designed using a bright and fresh user interface that’s simple to navigate and even simpler to configure, by you, to match your business needs.

Our mobile apps can be used on either a smartphone or tablet, all using the latest device software and features.

Key features include…

  • Give your remote workers the best tools to collect accurate data
  • Compatible with the latest Android OS
  • Ultra-flexible schedule options, job, activities and tasks, all allowing data recording
  • Standalone forms data application compiled by you
  • Mobile workflow application built in
  • Full schedule details and job details
  • Comprehensive business logic functions keep your users on track
  • Satnav using device dependent mapping
  • Secure mobile application and communications
  • Work entirely seamlessly offline including digital ID and Lone Worker

Forms and Data Capture

Easily create data capture forms, distribute them and collect customer data.

fissara Form Builder lets you create an unlimited number of mobile forms. All the forms you’ll ever need.

Your published forms will securely capture information whilst your employees are away from the office via the fissara mobile app. The Form Builder is a core component of fissara and as such works seamlessly with every module on the platform.

Use Form Builder to capture any information from barcodes, images and drawings to meter readings and component tolerances. Use additional features to speed up the publishing of new forms and manage version control with a full audit trail of new forms and completed documents.

Main features of our data capture forms software include…

  • Enhanced workforce utilisation
  • Improved customer service
  • Better visibility of your remote workers
  • Group forms into categories
  • Add custom forms to any activity
  • Totally unlimited number of forms
  • Access the latest customer Information
  • Activity information collection
  • Structure data at source
  • Build and manage forms and versions via the web
  • Manage Capture data and authorise
  • Export data via Word, Excel, PDF, API or flat file

Stock Management

fissara comes complete with real-time material and equipment tracking

Easily build comprehensive parts lists that are called off against jobs and activities

Ordering and cataloguing materials is time- and labour-intensive. fissara helps you avoid the paperwork, while letting you know exactly what you have in stock, where it’s located and when it needs to be re-ordered. Our materials and equipment tracking module contains all the information you need to manage your stock to ISO 55000 standard.

Key features include…

  • Materials and jobs planning
  • Materials authorisations
  • Materials picking
  • Equipment check off
  • Materials re-order
  • Virtual Warehouse management

Management Reports

Dynamic dashboards and configurable management reports

fissara provides a full range of reporting tools and a large selection of highly dynamic dashboards

fissara’s management reports tool makes it easy to access information about your business either in configurable dashboards or as data downloads for analysis.

Improve the efficiency of your operation and respond to situations the moment they arise. fissara provides dynamic information dashboards, activity reports and MI reports, so you can analyse your productivity and efficiency with just a few clicks. Our reporting engine can be configured to produce the tailored reports to suit your needs.

Key features include…

  • Real-time dashboards to visualise current business activity
  • Detailed job and activity reports in a number of standard export formats
  • Detailed customer and site history with drill down to activities
  • Charts and reports on operational performance
  • Graphical outputs that can be used in your own documents

Route Optimization

Save time and money with fissara’s sophisticated route planning tools

Real-time proximity routing and navigation

Making sure your drivers are given the optimum route and are precisely guided to their next stop can save your business time and money. Use Smart Scheduling to ensure all journeys are accurately planned for the right engineer with the right skills. Our fissara mobile app provides turn-by-turn navigation, mapping, satellite views and can direct your team to any location on the grid.

fissara route planning software blends seamlessly with your workers mobile devices, with both Android and iOS compatibility.

fissara delivers a comprehensive routing and navigation tool for your business

Smart Scheduling
Send the right employee to the right job, saving time and cutting down on fuel costs.

Journey planning
Plan multiple routes and journeys for each staff member and send it to their devices from your office. Save fuel by instructing them to take the most efficient route between jobs on multiple sites.

Turn-by-turn
Real time navigation means your workers will never miss a turning or get stuck in traffic. Ensure they arrive on time, every time.

Project Management

Everything you need to manage projects and ensure you meet delivery schedules

Projects and Programmes

fissara’s project management software allows you to manage your projects and programmes from any location with all information strored securely in the cloud. Assign and track completion on multiple projects and check progress from the same screen. fissara ensures that the right staff are assigned to the right job and that your business will never miss a deadline again.

Projects and Programmes Features

Manage multiple projects
Assign staff members to appropriate projects and view schedules from one location.

Build gantt charts
Visualise the progress of your projects by generating gantt charts with one click.

Schedule jobs and view progress
Quickly assign jobs to staff members and check where they are up two from one screen.

Track task completion
View the process of multiple tasks.

Manage payment milestones
Automatically trigger payments at pre-set milestones.

Scheduling

Resolve complex mobile activity issues in real time with fissara’s unique dynamic features.

Select from simple to real-time proximity scheduling

Ensure your field engineers are working smarter. Arriving at the right time at the right place is the secret to delivering excellent customer service whilst keeping costs down. Our workforce management scheduling software organises the process, generating the most efficient employee schedules automatically and deploying them where needed.

Use drag-and-drop visual schedules, calculated travel times and visually mapped estimates to generate efficient daily, weekly, monthly or yearly schedules for your workforce. fissara’s unique Proximity Scheduling™ allows you to plan customer appointments or site jobs in real-time. Using Response Jobs™ ensures your business can react immediately to emergencies and monitor your configured service levels with an SLA dashboard.

Not only can you schedule your employees, teams and contractors based on skill level but you can apply automated maintenance schedules for the equipment you are responsible for.

fissara is a comprehensive and highly configurable job, task and scheduling workforce management software that adapts to your changing needs.

Visual Schedule

Drag-and-drop capability allows you react to changes in an instant.

Create Specific Job Instructions

Organise complex jobs with multiple activities at a location and specify what data you need collected.

Travel Time Calculations

Optimise travel time and minimise mileage using fissara’s Migglio™ travel algorithms or online mapping.

Mapping

View schedules as a map and accurately determine the time between jobs.

Emergency Jobs and SLA’s

Dispatch engineers to reactive jobs and monitor all SLA’s via a single dynamic dashboard.

Proximity Scheduling™

Schedule work or fill engineers timetables easily and effectively based on skill and the number of engineers required, using software that can work in the background or interactively.

Resource Profiles

Specify parameters and staff information, such as working hours, shifts, bank holidays, staff holidays and non-productive time, to make the processes more accurate.

Skill Profiling

Identify and allocate the right engineers to jobs.

Meet Customer Service Level Targets

Schedule jobs according to your customer’s required dates and fix times.

HR Management

With a distributed workforce, ensuring the smooth running of your workplace operations and creating consistent customer interactions is paramount

The human resource management tools to encourage success

Effective businesses have an optimised operational structure, and make the most of their resources. Providing a positive and consistent customer experience means keeping your employees up to date with training and skill development – and as an employer you also have a duty of care to ensure you hold the right information on all your employees, know what they are doing and where they are doing it.

What is managed by fissara Human Resource Centre?

Configure Jobs and Activities
Make sure only the right people and teams are allocated to the right jobs.

Maintaining Employee Details
Keep contact details, roles, skills and workflow access up to date.

Managing Skills Profiles
Manage certifications and the skill levels in your business.

Managing Organisational Structure
Define roles, responsibilities and who has access to the system at all levels.

All in One Place
Store important information about your employees in one place. Add next of kin contact information, Vehicle details for servicing and MOT’s and Contract details for both permanent and contracted staff.

Customer Service and Support

Interact with your customers and support them every step of the way

Flexible Service Desk and Flowboard

We help you provide your customers with the best possible service. fissara applications help you interact more closely with your customers and gain valuable feedback. All information is captured automatically and managed by our Service Desk tools and flexible Flowboard™, all in real-time. This streamlines the issue management process, creating a better experience for your customers. Use this direct line of communication with your customers to gather the insights you need to react and improve your service quickly.

Service and Support Features

  • Speak to your customers directly using latest technology
  • Resolve problem reports quickly and efficiently
  • Simple integrated APP’s pass updates to and from fissara
  • Collate and aggregate the same problems into one ticket
  • Build and trigger your workflow actions automatically
  • View records and past interactions
  • Create forms and request feedback
  • Use the data to improve your customer service