Meet Our Latest Story Teller

Congratulations Zaen

Meet the Story teller behind our MANAGE Product

We are really pleased to announce the appointment of Zaen Nakvi to the position of Product Owner for fissara Manage. This is a big position to fill but Zaen will fit into it very comfortably.

If you don’t know what a Product Owner is then hopefully this will provide a little insight. In essence they are Story Tellers, not in a Jackanory sense but to tell a development team how a product or feature needs to behave in order to meet the needs of a customer. Ultimately that story should delight the customer, this then makes for a better Story teller and so the cycle continues.

So, in the world of software development the Product Owner represents the customers interests by resolving conflicts and prioritising a list of requirements the product should have and therefore the customer has the functions and features they need to operate their business.

Zaen came to fissara as a Junior Business Analyst in December 2019 and has quickly shown his prowess in defining and delivering new features of our MANAGE proposition so the step up to Product Owner is well deserved…Congratulations Zaen!

3 Reasons Your Mobile Workforce Could Be Losing Money

More often than not, financial losses can be chalked up to simple business inefficiencies. So, if you are looking to make drastic changes to your profitability, here are 3 ways you could improve the efficiency of your on-the-road workforce.

1.  Inefficient communication with staff

Using outdated systems and old-school methods of communication can have a major impact on business efficiency. Are your staff still relying on paper-based instructions for every job? Are they using Excel, Word or Dropbox to report the details of each job?

Lacking clear communication or a systemised approach to operations can lead to confusion and diminished morale across your field teams. “Confusion has always been a challenge for leaders, managers, workers, and even just ordinary people,” says Leadership Advisor Mark Nevins.

When your communication methods are intuitive, clear and simple, employees are less likely to waste time. This can improve their productivity as they spend less time documenting and communicating with you about each job.

Your on-the-road staff are usually looking for direction, and a digital system can bring this. Interactive Training Professional, Debra Hamilton claims poor communication can cost businesses an average of £300,000 every year, even for businesses with as few as 100 employees.

The bigger the company, the more money you stand to lose if your communication isn’t effective.

In essence, your company needs to figure out a way to “communicate more using less.” And for routine interaction and job management, Excel, Word docs and emails need to go.

2.  Lack of data-driven decision making

Even if your company is logging job information and creating job reports, the real challenge is to interpret that information to get to a meaningful conclusion.

If you still rely on spreadsheets, paper-based job sheets, and file hosting services like Dropxbox or Google Drive to store information then you could be losing money. The simple fact is that it’s very difficult to interpret information about your operations when all that information is stored in several different files and formats.

Software might have the answer.

By moving to a dedicated digital system you can merge all that data into one place. This tends to improve the speed at which you can access the most important management information about your vehicles on-the-road staff. With the touch of a button you could view the P&L of an individual vehicle, or the number of jobs completed by a specific member of staff over any given time period.

Making data-driven decisions can reduce certain operational costs by 40% to 75% within a few months. Research suggests that technology can help businesses save time collecting, organising, and understanding data, allowing your employees to focus their energy on more important and productive tasks. Our own research concluded that back-office administration costs could be halved as a result.

3.  Outdated management systems

In the past, businesses have benefitted from traditional paper-based and physical document systems. But the days of room-sized filing cabinets are thankfully almost behind us; as our forests suffer the brunt of our paper usage, paper-based working has become not only costly but also unsustainable.

The outdated approach of paper-based job management and documentation gives rise to accessibility and security issues. Storing and finding documents becomes a major challenge with added costs. And if you misplace anything, you might never retrieve it. Not to mention the fact that our very own research revealed that some companies are squandering up to £10,000 every year on printing, paper, and postage.

Then along came spreadsheets. Great for storing endless amounts of data but not so good for the day-to-day management of your on-the-road staff and jobs.

The answer? A dedicated software-based approach designed to handle all these challenges from one simple interface, with dedicated apps for field and office-based staff.

How can you stop money leaks?

As studies have repeatedly concluded, automation and technology is the future of managing a field-based workforce. fissara is an intuitive workforce management system that is designed to improve your efficiency while reducing your costs.

fissara can cut down 50% of your back-office admin work and accelerate your speed of invoicing by 66%. By eliminating the need for paper-based working, fissara helps you save up to £10k per year on printing, postage and paper storage.

But wait, there’s more!

To streamline communication, you can use fissara to assign tasks in just a few clicks, so your employees know exactly what they need to do and when. And if they have any questions, they can simply refer to the full workflow information attached to each task.

fissara’s built-in reporting system also allows you to track employee productivity, so they never run behind on their deadlines.

These are just the highlights of fissara. There are nearly 70 features which you can start exploring right here.

How Vehicle Telematics Can Reduce Accident Claims and Vehicle Maintenance and Fuel Costs

“Driver error” is one of the most common causes of accidents in the UK. Of a total 108,479 crashes, sudden braking, failing to look properly, and loss of control was the significant causing factor – costing everyone, including the thousands of companies relying on their own mobile workforce, over £15 billion annually.

Research shows that vehicle telematics can not only reduce fleet accident claims but also offers several other cost benefits to companies using the technology.

Why you need to address fleet accidents in your company

Fleet accidents not only affect the drivers involved but also the company employing them. A recent report from McKinsey revealed that the average insurance claim (inclusive of property damage, staff compensation and third-party costs) was about £20,000 ($28,122) per incident.

It makes financial sense then for companies to pay attention to the rising risk (and cost) of fleet accidents.

A new survey shows that 36% of British drivers have been financially affected by a car accident that wasn’t their fault. Since this kind of monetary burden can affect an employee’s mental health and productivity, companies need to take heed of fleet accidents.

As mentioned earlier, fleet accidents are expensive. On average, 20% of company vehicles are involved in an accident every year.

What is vehicle telematics?

Vehicle telematics, which is typically retrofitted to a vehicle, is an innovative technology that collects vehicle data and stores it for later review. The types of data it collects often include driver behaviour information, video footage from the vehicle, the vehicle’s live status and its speed.

Vehicle telematics enables companies to track a driver’s location and activity, and communicate with them when necessary.

Telematics provides real-time data on each vehicle, accessed from a private admin panel or dedicated app. With features like diagnostics report and automatic collision notification, telematics data helps companies respond more quickly and efficiently to emergency situations.

How telematics reduces vehicle maintenance and fuel costs

Telematics is a data-enabled technology. The insights provided by telematics data can help to build an efficient fleet, manage vehicles, and significantly reduce maintenance and fuel costs. The data provided by telematics can also bring about profitable changes in your company almost immediately after the technology has been implemented.

Tracking behaviour

Studies have shown that telematics has a positive impact on fleet accidents and vehicle management. Monitoring driver behaviour and vehicle health enables companies to reduce fleet incidents by 80%, accident claim costs by 50%, and the overall number of claims by up to 30%.

In addition to that, telematics helps to bring down fuel costs and makes maintaining vehicles more cost-effective. By simply running regular diagnostics, you can avoid major maintenance issues and prevent excess fuel consumption.

Monitoring driving style

Aggressive driving results in more fuel consumption and carbon emissions. Drivers who drive at high speeds use 10.9% more fuel than others. Conversely, using cruise control can save an average of 5% in fuel use.

Since telematics is able to continuously monitor your drivers’ behaviour, drivers are usually more conscious of their driving style.

While environment-consciousness has made people re-evaluate their driving styles, actively educating drivers about carbon emissions can provide a tangible improvement in fuel costs overnight.

Currently, in Australia, authorities are developing a driver education program to highlight the various positive attributes of driver behaviour to improve safety, fuel use, and the environmental aspects of vehicle use in a fleet setting.

Geo-location enabled

Telematics can track miles. Because you always know where your drivers are, they enjoy little to no room to go ‘off-piste’. As a result, you have more control over their time and the amount you spend on fuel. This provides improvements in worker output and a direct reduction in fuel costs for your business.

fissara vehicle telematics to reduce fleet accident claims

fissara software is designed to help manage your workforce more efficiently. With integrated telematics, you can reduce accidents across your fleet by up to 20%.

fissara’s dedicated mobile app for drivers helps you communicate with your on-the-road staff more efficiently, as well as offering significant improvements in efficiency for your drivers as they travel around to complete jobs.

Ready to reduce vehicle accidents, improve profitability and create a better work environment for your employees? Book a demo of fissara here.

The Future of the Waste and Transport Industry - How Technology Can Improve Profitability

Even before the pandemic, waste management was one of the biggest challenges facing humanity. From skyscraping landfills to the numerous health hazards induced by poor waste management, the challenges this industry faces are piling up by the day.

Although researchers have found a way to convert human waste into jet fuel and turn carbon-rich waste into energy, it does not change the fact that the industry is among the most neglected sectors globally.

With ever-increasing pressures on waste companies to stick to a mountain of new regulation, keep staff safe from day-to-day working and COVID, and remain profitable, the current conditions are not entirely favourable for businesses in the industry.

So, what does the future hold for waste and waste transport companies?

The concerning aspects of the waste and transport industry

Whether it is the documenting of waste or communicating job details with drivers, carrying out operations has not been easy for the industry. There are a range of critical and immediate challenges that need addressing:

Road safety

According to a 2020 report, waste collection is one of the top six most dangerous occupations. There are roughly 35 fatal injuries among every 100,000 workers every year, making it an alarming global issue.

What’s more surprising is that transport-related activities account for around 63% of all those accidents in the waste industry.

Financial wastage

A fissara led research revealed that companies squander up to £10,000 every year on printing, office stationery, and postage. This is not only compromising profits but also reducing back-office efficiency by around 50%.

Time-management issues

Speaking of efficiency, companies, which are still mostly relying on paper-based operations, are also estimated to spend twice as long on administrative tasks compared with those who use software. Paper documents such as invoices and delivery notes are among the primary reasons for the increase in employee working hours in the waste and transport industry.

Social distancing

Companies that have failed to embrace digital platforms have undoubtedly fallen behind in their operations and profits. Since drivers are required to interact with several people each day, adhering to COVID-19 guidelines can been a big challenge for companies.

What the future of waste transportation demands

Evidently, if we want to make the waste and transport industry safer for workers, all the above problems need to be given immediate attention. Here are a few things that can start us off on the right foot.

First off, waste companies need to take measures to reduce public interactions among their staff. This can be achieved by, but not limited to, focusing on reducing the most typical time-related challenges for the on-the-road employees.

For instance, workers can use a mobile app to report proof of delivery, update the status of their jobs, and store waste transfer notes to easily maintain social distancing with other staff and customers.

The future demands the use of technology to automate administrative, operational, and delivery-related tasks, so workers can be more efficient at their jobs.

How technology can help meet the demands

According to Waste Dive, “[fleet] technology can help companies gain insight into driver behaviours, alert drivers when there are hazards, and help collect data that can be used to update or improve training programs.”

fissara MOVE helps to reduce back-office admin by up to 50%. It also helps businesses cut down their paper and postage costs by up to 90% while introducing more accuracy into P&L reporting and document storage.

For operations, fissara MOVE’s Waste Transfer Notes feature helps drivers upload proof of collection/delivery without violating social distancing guidelines.

By going paperless, waste companies can track their vehicles and drivers in real time, reduce fuel usage, and save up to £10,000 annually on paper, postage and document storage.

If that wasn’t all, waste companies can also speed up their invoicing processes from 3 days to a few hours as well as automate around 130 tasks per vehicle per month for each customer, including invoicing, subcontractor billing and vehicle checks.

Most importantly, the telematics features of fissara MOVE can reduce road accidents by 20%, creating a much safer work environment for employees.

Ready to improve profitability and create a better work environment for your employees? Book a demo of fissara MOVE here.

Adapt and Overcome

A significant change to the way we do business

At fissara we like to create great case studies to help companies decide if our product and services will support their business goals (Of course they will!) but this one in particular is important not only for what we have achieved with ADAMAS Telecoms Ltd (Weare5Gt) but how we went about it.

When COVID 19 hit back in March and before anyone thought we would be facing a second national lockdown later this week, fissara had to rapidly turn 180and change entirely to an online selling business, this is when we first engaged with David Stills CBE Chairman at ADAMAS. I remember David saying during one of many video calls “fissara (our MANAGE product) will make a significant change in the way we do business” I made a note at the time as this is exactly what fissara was doing by rapidly adapting to how business would have to be done in the future.

What is really noteworthy is the fact that not only have ADAMAS become a customer not long after that meeting and were obviously impressed as they have subsequently added another of our systems to manage the Wind Energy part of their business but the fact that no one from either company has ever meet face to face. This is a testament to building great relationships and keeping communication going whatever life throws at us.

See the full story about ADAMAS Telecom here or just book a demo and see what fissara MANAGE can do for you

Sales Team Update

Chelsea Lever – Sales Manager

Chelsea joined the business at the beginning of 2020 and has been leading the charge with fissara MAINTAIN, our innovative maintenance platform designed to deliver efficiencies for businesses in the property sector.

As our team has had a second growth spurt recently, we are very pleased to announce that Chelsea has taken over as Sales Manager from 1st October which is great news.

Superhero Name: HURRICANE Ability to start Hurricanes after whipping up a force 5 in Cuba

Zeke Mellor – Business Development

A new addition to the sales team, Zeke joined fissara a few weeks ago. Zeke has had his head down since then learning about our products and propositions.

We really did throw Zeke in at the deep end but (as we expected) he’s already booking meetings with new customers and talking to businesses about what fissara MOVE offers, an end to end management solution to Waste and Skip companies.

Superhero Name: DOUBLEDECKS A lockdown bedroom DJ legend

Jade McNeil – Business Development

Jade also joined the team only a few weeks ago but is already displaying her acute attention to details as we redefine and simplify our products and propositions

Like Zeke, Jade will be focussing on fissara MOVE and has the skills to get anyone talking about the challenges their business may face. Jade’s constant positive approach and enthusiasm are clearly unstoppable.

Superhero Name: CHAMELEON Ability to entirely change the colour scheme in her home by thought alone

If you'd like to find our more about our Sales Team or better still our amazing products

UK Government mandates removal of Huawei by 2027

A hugely complex project...

Oliver Dowden, the UK culture secretary, has just announced in the Commons the Government’s plans to phase out the role of Chinese telecoms giant Huawei. The decision has come about after serious security concerns have been raised in the US and UK.

Understanding the complexity required to build the UK networks gives us a good deal of insight into how difficult it will be to unpick what has been deployed so far. In order to keep things running whilst the extraction takes place, UK network operators will require telecoms infrastructure businesses to replace what is removed with an alternative while ensuring little or no downtime. This is not unlike changing the tyres on your car whilst driving.

One thing is certain: any company involved in the removal of Huawei equipment will have to evidence the removal and provide a full audit trial for every site visit and asset returned to the warehouse.

fissara’s experience in accurately planning, managing and scheduling activities like these will prove an enormous benefit. Our platform will support this removal programme and record, in detail, every action carried out in the office, on the road and on site. With fissara MANAGE you’ll be confident that your teams remain compliant at all times and can dynamically report on the progress of the challenge at hand with confidence.

Book a demo to find out how fissara can help.


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Are we more social when socially distanced?

Keeping your distance when on the MOVE

I don’t know about you but one of the things I will certainly remember about the UK lockdown of 2020 will be the social distancing we face each day. I’m lucky enough to live in the countryside but even here people will the cross the lane or step 2 metres into a field to let you pass. The irony is that in my little corner of the world, people have become more social the further we are required to be separated. Curtesy, friendliness and in general a willingness to help is on the increase, I really hope this is a lesson learnt and a new improved society continues long after the epidemic has passed.

We do however still face the contactless challenge in business. If we are to get the economy bouncing back quickly everything needs to change and it appears digital transformation and technology may hold some of the answers. We’re familiar with contactless payment cards, digital signatures, wireless bank transfers and making payments with a smartphone or watch but is there yet more to do? I think so…

One of our core values at fissara is “humanising” technology, I’m certain most people have sworn at “Alexa” or Google when she gets it wrong but that’s not really what we mean by humanising. We work hard to use language and interfaces in all our software that work for humans, we try our best to avoid “the computer says no” and analyse the practical application and use of the solutions we develop to ensure they work well for people.

Our latest product fissara MOVE, which seems contradictory when we are so often asked to “Please stand here!”, is helping companies in the Waste and Bulk Materials sectors to remain operational during the lockdown, providing their customers with the confidence that nothing could be more sanitary than an entirely digital solution. The global virus we are faced with is very different to those that affect computer systems. fissara MOVE supports social distancing but still delivers an outstandingly simple and human solution for the essential skip hire and waste transport businesses that continue working throughout the pandemic and social distancing we’ve become accustomed to.

Stay safe but stay sociable

Jon CEO fissara ltd