Another BIG win for fissara in the Telecoms industry…

Clarke Telecom chose fissara Workforce Management

A statement from Clarke Telecom 17th Nov 2017

“One of the most successful and growing telecoms infrastructure companies, Clarke Telecom, is excited to announce that after a rigorous selection process they have chosen fissara workforce management software to support their growth and ever increasing drive for greater quality and delivery capability.”

We at fissara are extremely excited to announce that we will be supporting Clarke Telecom to help grow their business. We are also very proud of our team for all the hard work and dedication they have put in to make this happen.

If you’d like to find out more about how fissara’s software supports the O&M of Infrastructure please visit Get in Touch 


Every step of the way FISSARA supports the toughest jobs in the Telecoms industry…

We provide a fully featured solution for the Telecoms sector that supports the processes of; PMI’s, Reactive Work, Scheduling, Skills Management, SLA’s, Health and Safety and so much more, in fact if you’re considering any change to, or adding new processes for managing operations around your rigging and Telecoms projects then you should really consider fissara.

So what can we do for your Telecoms business?

Streamlined processes for managing your rigging teams.

• The ability to organise your rigging teams’ jobs more efficiently and dynamically.

• Cutting down on repeat or aborted visits due to lack of materials or skill sets for rigging teams.

• A dynamic scheduling system that will allow you to assign jobs on a daily, weekly and monthly basis giving you the benefit of planning your riggers jobs in advanced.

• A dashboard view for 

Improvement in data capture and manageable electronic data and forms

• The ability to capture completed works using electronic forms. This will eliminate any paperwork and eradicate separate information being captured across different types of media.

• Data quality will increase significantly and information errors will be largely eradicated.

• A powerful customisable form centre for creating and editing data capture forms within seconds.

• Ability to see site data before jobs are completed giving you the ability to .

Reduction in administration time and paperwork

• A management reporting system that you can use for auditing purposes. Information is available instantly cutting down on admin time searching for required data.

• No, or very little paperwork within the business.

• Very little or no more printing involved cutting down on the costs of cartridges and printer maintenance.

• Electronic time sheets, work sheets, H&S packs and receipts. No more lost or inaccurate data.

• Annotate and update site plans and wiring diagrams. 

H&S, Risk Assessments

• Dynamic risk assessments that can be changed within seconds on site.

• Ability to complete risk assessments when anybody arrives on site.

• Downloaded online health and safety documents, RAMS, risk assessments, method statements, job packs, Tool Box briefing.

• Online certificates and credentials for onsite auditing. 

Simple to use and low Total Cost of Ownership

• The ability to build new processes, try them out and refine them without any further development.

• Fully hosted eliminating any data centers and IT effort for Your business.

• Simple ‘User Name’ and ‘Password’ to log into the system on the web and device.

• Low monthly subscription cost.

Telecoms History.

We founded fissara on the solution we developed for Airwave Solutions and have continued to enhance our product further to provide a solution to manage thier mobile workforce carrying out maintenance works on the emergency services network.

We’ve now grown into a business that works with other large telecoms organisations like Telefonica and Motorola, our grounding in Telecommunications and our extensive knowledge and experience in the  sector has allowed us to create which fissara the #1 solution for real workforce management.


How does fissara make a happier engineer?

At fissara we’re not just here to make managing your service business easier; we’re dedicated to making your engineers working day a breeze, simplifying tedious side tasks and allowing them to spend their time where it really matters, supporting your clients.

So what do we actually do beyond providing the #1 Field Force Management Software to help your engineers through their working day?

Automated time Recording – Our dynamic timesheet feature works out exactly how long your engineer has travelled and worked for, in real time on each activity. This data can be accessed effortlessly, anytime and anywhere. This means your engineers no longer need to track, record and report their working hours or time spent traveling, saving them more time to do the more important tasks.

The Benefit to You – All of the time your engineers spend working for your customers is collected and viewable centrally online. This makes billing and staff and contractor payment a much simpler process to manage..

Incidental and subsistence expenses – Using our secure data capture forms built in the fissara App your staff can record their expenses when they are away from the office. Instantly record and store any detail and take copies of receipts as and when it happens. With fissara expenses are no longer a dreaded chore at the end of the month, they’re an instantaneous process which takes just few seconds from your engineer’s busy day.

The Benefit to You – Create the perfect expenses form to match your business needs, ensuring all the data you need to process the claim is collected. You can easily apportion expenses to individual activities or clients if required. A simple signed and completed report is provided on the web with all the attached receipts that can be sent to our accessed directly by you accounts team.

Holidays and Training – Using the fissara App engineers can also complete Holiday Request Forms which can have a tailored approval process.  Once Holiday is approved your planners can see it in their schedules. Likewise, all training activity can be added to an engineer’s schedule so they when and where that next vital piece of learning will take place.

The Benefit to You – Administering leave, training or in fact any other non-work duty activity is recorded in your schedules ensuring you always know who is working and available and who is not. This all creates an easier, quicker and more transparent snapshot view of your workforce and cuts out all the cutting and pasting from one system to another.

Vehicle Maintenance and Simple Fleet Management – Keeping engineers mobile is vital in a dynamic service business and the last thing your engineers need is to have to remember to manage their vehicle servicing and maintenance dates. Fortunately, this is all included in our HR Centre so all they’ll have to do is get the vehicle to the garage.

The Benefit to You – No need to keep separate records of all your vehicle details whatever the size of your fleet. You can store Service, MOT, Tax and Insurance dates in fissara and see what is due when – at a glance.

Material & Equipment Tracking – We know an engineer’s best friends are his tools and equipment and that’s why we’ve produced a simple to use tracking solution so he’ll always know who has his favorite screwdriver or on what site she left the hydraulic pressure tester. Our stock system will also keep a record of the materials used and what stock is in the van or available at the warehouse.

The Benefit to You fissara lets you know exactly what you have in stock, where it’s located and when it needs to be re-ordered. Our materials and equipment tracking module contains all the information your engineers need to manage both their stock, including items that need to follow the ISO 55000 standard and expensive test equipment. You can also tell the system about items that have gone back to suppliers for repair meaning you’ll never lose anything again (We can’t actually guarantee that but we do our best to not let it happen!)

Fault Ticketingfissara’s fault ticketing allows your engineer to easily report faults straight to management with no phone calls, emails or paperwork. So not only can they carry out scheduled activities they can log a new job on site if they find something that needs to be resolved there and then.

The Benefit to You – Not only does this dramatically reduce repeat visits making your whole operation more efficient,  it also gives you an idea of all those extra things you’re doing for your customers that would normally go unnoticed. Adding a little bit extra to your customer service is never a bad thing though and allowing your clients to report a problem directly to your engineers whilst they are on site has to give you an edge over the competition. All of this allows you to get a much fuller picture of your real operational costs.


How does fissara ensure Health and Safety for your engineers in high-risk environments?

Health and Safety is paramount to all of our customers and especially to those whose engineers are carrying out work in high-risk environments.

We’ve included a number of features that address the personal safety of your mobile workforce:

  • Dynamic Risk Assessment – Before any onsite activity is carried out our mobile application asks the individual to complete and sign a quick and simple dynamic risk assessment. Not only does this trigger in our App when they arrive on site it will trigger again if they leave and return to site.
  • RAMS – Your specific businesses or industry Risk Assessment and Method Statements can be attached to a particular Job or Site. They can also be stored in fissara’s document library that is easily searchable from the mobile App.
  • Lone Worker Safety – Our mobile App now includes “Lone Worker Safety” so your engineers can set a timer when they are carrying out a dangerous activity alone. If they don’t deactivate the timer before it expires the App will quickly alert you automatically.

Secondly, we’ve added some enhancements to our skills module that stores information about your teams certified qualifications:

  • The mobile App holds certificates and personal ID’s that can be viewed when requested in a secure area on the mobile App. This is very useful if they are audited or questioned about qualifications or identity when on site.
  • You can create and manage your companies specific skill on the web to ensure everyone is up to date, carrying certification to use specific equipment or carry out tasks that a deemed risky.
  • There is now a medical certification area for members of your team. You can store certificates signed off by medical professionals stating that individuals are physically fit enough to carry out the work that is assigned to them.

Finally we’ve built specifically for team members who have to climb as part of their job. There is now an area to log each climb they carry out. This provides a historical audit of all climbs including dates, times, height climbed and the weather conditions at the time.

So whether you’re climbing radio mast, turbine masts, pylons, buildings or trees, fissara is looking after your team’s personal safety on every rung of the ladder.


5 Key Benefits of Cloud Based Workforce Management Software That You Can’t Overlook

Deciding to change your entire management system is a tough decision, sometimes sticking to older, inefficient methods seems easier than facing the upheaval it takes to implement a new system.

The truth is, whilst you’re struggling between 3 offline spreadsheets and a google calendar other businesses are utilizing cloud Workforce Management (WFM) technology to reduce their costs, increase their efficiency and grow their business. Here’s 5 reasons why you should quit making excuses and start making the switch.

Quick and cost-effective implementation, deployment and running.

Contrary to what you may think, implementing cloud based WFM is relatively easy. In comparison to premise based software there’s very little implementation or disruption on your side. Cloud based technology takes care of hardware, software, and  new releases which makes deploying the software a quick as well as an easy process. This means no dragging heavy servers into the office or leaving devices on all night for those all important security updates. Maintenance is entirely in the hands of the software provider you choose – one less job for you! In a nutshell this means less capital expenditure, less expenditure maintaining said capital and less expenditure on IT support meaning more funds to spend elsewhere on your core business. At an operational level, cloud based WFM is scalable and flexible – subscription plans are available based upon the size and needs of your business and as these grow and change you can change your plan to suit – increasing the functionality of the system to suit your individual business needs.

A flexible, collaborative and productive workforce.

When interviewing a candidate for a job do you look for someone who doesn’t work well in a team and perishes in different environments? Didn’t think so. So why aren’t these skills you’re encouraging past this point? “70% of the working population in the UK will be mobile, flexible workers by 2020.” – And this isn’t just about your mobile engineers. Cloud WFM allows your workers to access and share important reports, documents, customer details and forms from anywhere. So what does this mean? Well, firstly your office workers are now more flexible. Instead of Sue having to come into the office, sift through the office computer to sort out next week’s schedule she can do it on her iPad on the train to that important meeting. Also, if Sue later realises she forgot to schedule an important job she can sign in at home and rectify it on the spot. What about the mobile workers? Well, Steve can automatically receive updates to his phone, so when Sue arranges a job for the next morning he’s instantly aware.

‘I didn’t know I was scheduled in for 9’

Following on from the last point, having a cloud based system increases transparency between the workforce. Scheduling is more efficient and viewable by everyone in real time. This makes a more efficient workforce and also, by having everything updated in real time encourages motivation for the workers, they’ll always have an accurate picture of whats on their plate for the day. By having a Cloud based WFM system in place you can avoid numerous other scheduling disasters such as double booking, sending workers to jobs they don’t have the skillset for and sending workers to jobs that are geographically unviable.

Data capture and security

Through a cloud based system data capture is enhanced, mobile workers can upload data straight to the system rather than it being passed through several sources and then uploaded to a spreadsheet or filed into a cabinet. This reduces the likelihood of mistakes – no more deciphering messy handwriting. Having your data cloud based also makes historic data more accessible. Overall, data is captured and used more effectively under cloud based WFM. Security is another key benefit of cloud based WFM, in an age of cyber attacks it can be understandable why businesses are hesitant to put sensitive data online, the reality however is that cloud-based technology providers, regardless of the industry, invest in security and typically offer a more secure IT environment than offline software. Also, cloud based systems offer the opportunity to remove a mountain of unsecure paperwork from your work processes – how many physical forms – which can easily be misplaced –  do your engineers handle each day which could reveal sensitive data?

Increased customer service

All the previous points merge together to create a better customer experience, if costs are decreased this could be transferred to your customer through lower prices, if your workforce is working more efficiently and productively your customer will receive an enhanced customer experience, improved scheduling will lead to quicker and more available appointments and more accurate data will increase the quality of the service provided. What else? Well, a cloud based system allows everything to be handled in real time, this means customer faults will be immediately flagged up. Your mobile workers can use this to address and resolve issues as they happen – and have the required documentation to do so available instantly.


Business Buddy Award

We’re excited to announce we’ve won a special business award after launching our incubator scheme for Manchester based tech firms!

The Business Buddy award ‘recognises individuals, firms or public bodies that have gone the extra mile or done something particularly special for the wider small business community in Greater Manchester.’

Our director, Jon Holttum said: “It seemed a waste of an opportunity not to offer the extra space we have to other local start-ups who could benefit from working in a busy team environment rather than operating entirely on their own.

“When people get together rather than working in isolation, imaginations are fired and ideas flourish so we decided to invite other local companies to join us and to work alongside us to establish their own businesses. We are not charging for this, it is totally free of charge. We just ask that they buy the milk occasionally!”

Simon Edmondson, FSB Regional Chairman in Manchester, said: “When we heard what fissara was doing we thought it was a near perfect fit for the award criteria of our Business Buddy Award. Here we have one small firm doing its bit by helping other smaller, fledgling businesses, with no material benefit whatsoever.

“It’s just great to see such a philanthropic approach here in Manchester. We would urge other firms able to do similar to do likewise. Pulling together to create a more prosperous, business friendly scene here in GM serves everyone’s best interest.”

Find out more on the fsb site.


Top 5 reasons why going paperless is a necessary business move in 2017.

You might think we are a little bias on this point, and hey that’s probably true, but if you’re still managing important business processes on paper you’re shooting yourself, your business and your staff in the foot. Sound a bit overdramatic? Well here’s 5 reasons that will explain why it’s not:

The cloud.
‘The cloud?’ you whisper nervously. Yes, the cloud. For those who have been living under a Windows XP rock, you know who you are, the cloud allows you to save data (whether that be important paperwork or pictures of the family dog Toto) online. From here it’s accessible anywhere, anytime. You can even create shared folders between you and other people. Imagine not waiting on Gavin the office Super model who has well over the standard 28 days holiday a year to email that important document over whilst he suns himself in Barbados. What if he could save that into a folder you could access at any point? Sounds cool, right?

Forms, forms and more forms.
No operational business can avoid filling out lots of forms. These forms when processed through paper require printing, dispatching, updating (which then means discarding the originals), reprinting and then filling out. Wait, we’re not done. Then they need to be processed, extensive admin is required whether that’s physical admin such as filing them or even inputting the data gathered into spreadsheets. Or you can remove all these processes, use a simple to use software which allows you to create, edit and dispatch forms which are stored electronically, do not require massive amounts of admin and are easily accessible as opposed to paper forms which are easily lost. Not only that, electronic data capture has been proven to be more efficient and more reliable and searching and analysing all that data is a breeze.

Speed up internal and external approvals
The fun thing about business is most things need to be signed off. I’m lying, it isn’t fun and occasionally it can be a tedious waiting game – especially when it’s played on paper. (Que side glance to Gavin the office Super model who also lets paperwork sit on his desk for 6 days). Paper-based approvals are difficult to enforce and even more difficult to track. Especially when it’s between 2 businesses. Who’s tracking down the person who needs to sign the document? Once your document has made it to their office how do you ensure it makes it to the right person and when it doesn’t end up accidentally in the waste paper basket with that weekly pizza advert or worse yet in the wrong hands violating regulatory compliance. What if you could send your documents straight to the intended recipient and their signature could be captured instantly and electronically? Oh wait, you can.

Save the environment… and your purse strings.
Not only does going paperless, along with the increased efficiency it brings, reduce your carbon footprint, it saves your pocket. Costs are reduced and profits are increased through more efficient working processes, better allocation of time to more useful work processes and less money spent on hours and hours of admin. Also, let’s not forget the huge amount of costs in paper and printing. The average office uses 10,000 pieces of paper a year with 45% of those being thrown away in the first 24 hours. Oh and let’s not even mention increased productivity, I’ll let you figure that out for yourself.

Improved customer service
Not only does going paperless increase your overall efficiency creating a better customer experience as goods and services are generally provided more efficiently and therefore of a better quality and a faster speed. Let’s be honest, better customer service generally leads to more customers, flip that around and you’re looking at a very different story which generally doesn’t end well. Many customers prefer what we call ‘self-service’ over directly contacting you. E.g calling you and waiting on hold. Think Uber VS ringing your local taxi rank, Just Eats vs ringing your local pizza place. In a generation of millennials, the world loves things simple and easy. If you can provide key information to customers electronically, or offer them a point of contact electronically (as an example check out our app Rectify) you’re putting yourself ahead of the game in your industry.


Smart Meters – How Successful?

As time ticks on we are getting closer and closer to the government’s deadline for smart meters being rolled out in every UK home. But what exactly are smart meters and how are they going to benefit the UK?

Smart Meters are the next step to digitising the domestic energy market and have been advocated by the government as a solution to encourage the consumer into energy saving habits; they use wireless technology to allow companies to remotely read the customer’s meter and allow the customer to not only see their meter reading, but also a real-time view of the cost of the energy they’re consuming. So how does this save energy for the consumer? The basic principle behind it is the end of estimated bills. If a customer has a view of the actual cost to them of the energy they’re consuming (or wasting) as it happens they will be more inclined to switch to energy saving measures, such as switching off unused lights or devices on standby mode.

On a wider basis, for companies themselves, smart readers require less maintenance. Away are the days of wasting valuable hours sending engineers out for simple meter readings. Not only this, there will be a rise in efficiency for companies –  for example – human error, the main cause of most of the billing errors, is eradicated with smart meters. This rise in efficiency, along with the ability to roll out energy offerings quicker will not only create an opening for smaller suppliers but will also create a more competitive market – which again will enhance efficiency as firms need to remain affordable for customers who will have a larger choice between suppliers.

So far this has all been theoretical, but what do the facts say? Despite the 2015 manifesto by the government implying a requirement for smart meters for all consumers, and their 2017 manifesto promising the offer of one to all households by 2020, by March 2017 only 5 million had been installed in UK homes. This might sound like a lot… until you compare it to the 26 million households in the UK – more of a modest feat than a total victory. For a smaller comparison, energy firm SSE provide energy for 8.14 million homes and by March 2017 had rolled out just 400,00 meters.

So what are the main issues?

Customer’s dubious attitudes towards ‘smart’ technology: customers are concerned about having devices in their home recording personal data. In a day in age where privacy, hacking etc are huge concerns for the public it can be difficult to attractively market such technology.

The cost: on average, the cost of installing smart meters is £400 per property, although this charge cannot directly be put billed to customers it can technically be taken back through higher energy prices. Also, whilst smart meters have the potential to save energy and therefore money. Earlier research showed energy consumption has been cut by a mere 3%, something that may not seem worth it for the predicted £11bn cost on consumers.

Certain smart meters are unreliable: major energy suppliers have admitted that some of the 8 million “first generation” smart meters fitted in households are incompatible with the national communications network, which links their systems to the devices and was launched in November 2016. These SMETS1 (first generation) smart meters are not only not guaranteed to work on the new network but may go into ‘dumb’ mode after switching suppliers as the new supplier cannot operate the smart functionality. So far there are around 330,000 smart meters installed which are not operating in ‘smart mode’. There has however been the creation of SMETS2 smart meters which are completely compatible with the network, however, these are not available just yet.


Our incubator facility for start ups in Manchester!

We’ve created a free incubator facility for local businesses and we’re calling for start ups in the area to join us!  

We’re offering free desk space, office facilities and mutual support for up to 10 people at the fissara Incubator, which is based at the Millbrook Business Centre on Floats Road. We took up space in the 2,000 sq ft office last year and have already expanded our rapidly growing team to 12, having picked up significant national contracts with companies such as O2 Telefonica, Motorola, AMCO Engineering, Belectric, CM Utilities and Scanlans Property Management.

Our director Jon Holttum said: “We have experienced rapid growth since opening at Millbrook last year and we took enough space to ensure that we can continue to accommodate our growing team over the coming years. However, it seems a waste of an opportunity not to offer up the extra space we have right now up to other local start-ups who could benefit from working in a busy, team environment rather than operating entirely on their own. When people get together rather than working in isolation imaginations are sparked and ideas flourish so we decided to invite other local companies to join us and to work alongside us to establish their own businesses. We are not charging for this, it is totally free of charge we just ask that they buy the milk occasionally.”

Tim Newns, chief executive of MIDAS, Manchester’s inward investment agency, said “fissara’s new incubator facility is a fantastic initiative, indicative of the inclusive and supportive business community that exists in Greater Manchester. We agree that innovative work is best brought about through collaboration and establishing new relationships, and we look forward to some great new digital IP being created in the facility in the future.”

Any start-up companies wishing to find out more about the fissara Incubator should contact Jon.holttum@fissara.com


3 Top Tips for Taking Action on #NationalCleanAirDay

#NationalCleanAirDay

So June 15th is #NationalCleanAirDay, what does that mean? Well, National Clean Air Day is coordinated by Global Action Plan and aims to educate, share information and take action on the issue of air pollution; air pollution harms the health of millions but the actual dangers of air pollution is unknown to many. We thought we’d take to our blog to give you 3 top tips for taking action this #NationalCleanAirDay

Park the Car!

Leave the car on the drive and use your feet. Walk, cycle or even jog to work! Not only will you be reducing air pollution you’ll be improving your own health and vitality. Win – Win. If exercise isn’t for you, perhaps you could begin carpooling with a colleague or working from home, swap face to face meetings for video calls, avoid the pollution of traveling and get an extra hour in bed!

Do Some Research!

Look into your energy suppliers, choose renewable energy tariffs and reduce the pollution produced by non-renewable resources such as coal.

Start at Home!

All good things start in the home, gas and electricity contribute gigantic amounts to air pollution, if you want to reduce air pollution in the environment you need to conserve energy in your home: turn your lights off when you leave a room, fill the kettle with the required amount, not only will you reduce air pollution you will also see hefty bills reduce!