O2 – Case Study

What does fissara do for O2?

Telecoms giant O2 has implemented fissara to provide elements of their field-force management. O2 will use our digital platform to tackle the complex resource planning issues faced by its management centre. The challenge lay in improving how shifts and rotas were assigned to staff and achieving greater control in holiday bookings and overtime working. The management centre employees use a fissara developed mobile app that offers access to rosters, a web based console also provides detailed analysis and reporting to help with future resource planning and business decision making.

Who are O2?

O2 is a leading digital communications company owned by the Spanish multinational Telefónica. Not only is it a massive global company, it’s the second largest mobile telecommunications services provider in the United Kingdom with the highest customer satisfaction for any mobile provider according to Ofcom. With over 25 million customers, O2 offers a massive range of services such as  2G, 3G and 4G networks, O2 wifi and sponsors some of biggest event venues in the UK. For a global brand like O2 to select a relatively new platform like fissara is a testament to the system’s unrivaled abilities.

“fissara has provided us with an easy to use planning solution which saves both time and money. It has helped us to automate complex processes and gives everyone up to date information in their hands. The system has been well received across the team and is already delivering cost benefits and greater efficiencies in resource planning.”
Rob Aylott, SPMC Operations Support Manager

fissara allows O2 to:

 

  • Save a great deal of time and consequently money
  • Replace disparate and paper based processes
  • Plan ahead more effectively
  • Schedule staff rota’s simply
  • Manage a complex activity efficiently
  • Dynamically manage a mix of daily required skillsets
  • Provide employees with a clearer more accessible system

o2 rota system software page building

So simple to manage all onsite activities

Bringing together every job and activity you do for your customers in one simple to use database. Manage
multiple sites and hundreds of locations from a single window.

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